This website is not being maintained and will be discontinued in November 2017. For Runaway and Homeless Youth information, content can be used for informational purposes or you can contact the National Clearinghouse for Homeless Youth and Families at 301-828-1324. For Adolescent Pregnancy Prevention information, visit the Teen Pregnancy Exchange. For Family Violence Prevention and Services information, visit the National Resource Center on Domestic Violence.
Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior
Grant, A. M.,
Campbell, E. M.,
Year Published: 2007
Organizational Behavior and Human Decision Processes
These authors explored whether employees can be motivated to invest additional time and energy in their work when jobs and tasks are relationally structured to provide opportunities for respectful contact with the beneficiaries of their efforts. In Experiment 1, a longitudinal field experiment in a fundraising organization, callers in an intervention group briefly interacted with a beneficiary while those in two control groups read a letter from the beneficiary but had no exposure to him. One month later, the intervention group displayed significantly greater persistence and job performance than the control groups. Experiments 2 and 3 used a laboratory editing task to examine mediating mechanisms and boundary conditions. In Experiment 2, respectful contact with beneficiaries increased persistence, mediated by perceived impact. In Experiment 3, mere contact with beneficiaries and task significance interacted to increase persistence, mediated by affective commitment to beneficiaries. The authors discuss the implications for job design and work motivation. Modified Author Abstract.