Make Your Organization More Culturally Competent

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Diverse young people.

A new brief (PDF, 803KB) from the Administration for Children & Families' Office of Planning, Research & Evaluation provides an overview of cultural competence for organizations serving children and families from diverse ethnic and racial backgrounds, with a particular focus on Hispanic people.

"Enhancing Cultural Competence in Social Service Agencies: A Promising Approach to Serving Diverse Children and Families" (PDF, 803KB) highlights the importance of understanding how "failure to properly address cultural differences creates and maintains mistrust and other potential conflicts between service providers and potential clients, further contributing to low quality of care and poor health outcomes."

For organizations to achieve full cultural competence and effectively assist clients, the authors of the brief say, appropriate organizational policies, procedures, and staff training must be in place. Ultimately, they write, being culturally competent requires a commitment to understanding another's beliefs, morals, and values and being actively aware of what affects and holds value for your clients.

Read more from NCFY about cultural competence.

Publications discussed here do not necessarily reflect the views of NCFY, FYSB or the Administration for Children & Families.

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